Lingerie & Shapewear FAQ

Questions before or after ordering? Here is a quick guide based on our current Returns/Exchanges page and Refund policy. Please review the full policies for complete details and exceptions.

Can I return lingerie or shapewear?

Undergarments, lingerie, bodysuits and swimwear are final sale under our policy and cannot be returned, exchanged or credited, even if unworn with tags attached. Sale and clearance merchandise and items marked “Final Sale” or “Non-Returnable” are also excluded. Before buying shapewear, check whether it falls into one of these categories; if you are unsure, email support@fynebutts.com.

Final-sale exceptions are limited to those in our full policy, including when required by law or when Shop Fyne determines that merchandise was materially misrepresented. If an item arrives damaged, defective or incorrect, follow the reporting steps below.

Can I return worn intimates? What condition must eligible returns be in?

Worn intimates are not eligible for a standard return. Eligible merchandise must be unworn, unused and unwashed, with all original tags attached and original packaging when applicable. It must be free of stains, odors, makeup, deodorant, pet hair and other signs of wear. Meeting these conditions does not make a final-sale item returnable.

What is the return window?

Eligible merchandise must be returned within 30 days of delivery. This window does not apply to final-sale items.

How do I start a return or request another size?

We do not offer direct exchanges. For eligible merchandise, request a return through our Returns Portal. Wait for authorization and shipping instructions before sending anything back. Include your packing slip, return authorization or portal return invoice, package each order separately, and keep your proof of postage and tracking number.

Once your eligible return is approved, you receive store credit and can place a separate order for another size, color or item, subject to availability. Unauthorized returns are not accepted or credited. The portal is open to all customers, but purchasing a return label through it may be available only to US customers.

What if my order arrives damaged, defective, missing an item or incorrect?

Inspect your order immediately after delivery and report any issue within 14 days of delivery to support@fynebutts.com. Include your order number, a description of the issue, and clear photos showing the merchandise, packaging, damage, defect or error.

After review, Shop Fyne may provide a replacement, store credit or a refund to the original payment method, as appropriate. Reporting an issue does not automatically guarantee approval.

Will I receive a refund or store credit?

Approved standard returns receive Shop Fyne store credit as an electronic gift card, not cash or a refund to the original payment method. Returns are generally processed within 5–7 business days after delivery to us and inspection; approved credit is emailed to the address associated with your order.

Store credit cannot be redeemed for cash, transferred to another payment method or used to buy another gift card. Original shipping and return-shipping costs are nonrefundable unless the return resulted from a verified Shop Fyne error or applicable law requires otherwise. Receiving store credit does not cancel or reduce installment payments.

How can I contact support?

Email support@fynebutts.com for help with item eligibility, return requests, store credit or order issues. Include your order number if you have one. To begin an eligible return, use the Returns Portal.

For complete terms and exceptions, read our Returns/Exchanges page and Refund policy.