Refund policy
Returns and Refunds.
Our return policy and process
Quickly and easily return your item(s) through our Returns Portal! Only US customers will be able to purchase a return shipping label but the returns portal is open to all customers.
Eligible merchandise may be returned within 30 days from the date of delivery.
Standard returns are issued as Shop Fyne store credit in the form of an electronic Shop Fyne gift card. We do not issue cash refunds or refunds to the original payment method for standard returns unless otherwise stated in this policy or required by law.
Returns are generally processed within 5–7 business days after the returned merchandise is delivered to and inspected by us. Once approved, your store credit will be sent to the email address associated with your order.
Quickly and easily submit your return through our online Returns Portal:
The Returns Portal is open to all customers. However, only customers located in the United States may be able to purchase a return shipping label through the portal.
Starting a Return
To request a return, use our online Returns Portal:
You may also contact us at support@fynebutts.com if you need assistance.
Approved returns must be mailed to:
Shop Fyne
125 Basin Street, Suite 102
Daytona Beach, FL 32114
If your return is accepted, we will provide instructions explaining how and where to send your package. When available, you may also be given the option to purchase a return shipping label.
Merchandise returned without first requesting and receiving return authorization will not be accepted or credited.
Please package each order separately. If merchandise from multiple orders is placed inside one return package, additional processing time may be required. You will not receive store credit for ineligible merchandise included in a return package.
Return Eligibility Requirements
To qualify for a return, merchandise must:
Be returned within 30 days of delivery;
Be unworn, unused, and unwashed;
Be free from stains, odors, makeup, deodorant, pet hair, and other signs of wear;
Have all original tags attached; and
Be returned in its original packaging, when applicable.
All returns must include the applicable packing slip, return authorization, or return invoice from our Returns Portal clearly identifying the merchandise being returned. Incorrect or incomplete return information may delay processing.
Shop Fyne reserves the right to deny store credit for merchandise that does not satisfy these requirements.
New and Pre-Owned Handbags
Shop Fyne may offer both new and pre-owned handbags and accessories.
A handbag described as “new” is represented as unused based on the information reasonably available to Shop Fyne. New handbags may not include original retail packaging, tags, dust bags, receipts, authenticity cards, or other accessories unless those items are expressly identified as included in the product listing.
Pre-owned handbags and accessories may display signs of previous ownership or use, including scratches, creasing, discoloration, hardware wear, interior marks, odors, missing packaging, or other imperfections. Customers should carefully review all available photographs, descriptions, measurements, condition information, and included accessories before purchasing.
Shop Fyne does not knowingly offer counterfeit merchandise. However, unless a product listing expressly states that an item has been independently authenticated and identifies the authentication service or documentation provided, the item has not been independently authenticated. Shop Fyne does not guarantee or represent that an unauthenticated new or pre-owned handbag is authentic.
Brand names may be used in a listing to describe the name, style, appearance, source information, or identifying marks associated with an item. The presence of a brand name, logo, serial number, date code, receipt, packaging, authenticity card, or other marking does not independently establish authenticity.
The terms “new” and “pre-owned” describe the reported condition of an item and do not constitute a guarantee of authenticity.
If authenticity is important to your purchasing decision, please contact us before purchasing to request any available authentication information.
Handbags and accessories marked “Final Sale” or “Non-Returnable” cannot be returned based solely on a post-purchase question, opinion, or concern regarding authenticity. This provision does not limit any rights or remedies available when merchandise was materially misrepresented or when applicable law requires otherwise.
Final-Sale and Non-Returnable Items
The following merchandise is final sale and cannot be returned, exchanged, or credited:
Bodysuits;
Swimwear;
Undergarments and lingerie;
Beauty products, cosmetics, and personal-care products;
Accessories designated as final sale;
Party wear and costumes, including Halloween costumes;
Custom, personalized, or special-order products;
Perishable goods, including food, flowers, and plants;
Hazardous materials, flammable liquids, or gases;
Sale and clearance merchandise;
Merchandise marked “Final Sale” or “Non-Returnable”;
New or pre-owned handbags and accessories marked “Final Sale” or “Non-Returnable”; and
Gift cards and store-credit gift cards.
Non-Shop Fyne merchandise sent to our distribution center will not be returned and may be discarded upon receipt.
We offer no refunds, returns, exchanges, or store credit for merchandise designated as “Final Sale” or “Non-Returnable,” except when required by law or when Shop Fyne determines that the merchandise was materially misrepresented.
Exchanges
We do not offer direct exchanges.
If you would like a different size, color, or item, you may return eligible merchandise for store credit and place a separate order for the replacement merchandise, subject to availability.
Damaged, Defective, Missing, or Incorrect Merchandise
Please inspect your order immediately after delivery.
Damaged, defective, missing, or incorrect merchandise must be reported within 14 days of delivery. Contact support@fynebutts.com and include:
Your order number;
A description of the issue; and
Clear photographs showing the merchandise, packaging, damage, defect, or error.
After reviewing your claim, Shop Fyne may provide a replacement, store credit, or a refund to the original payment method, as appropriate. Reporting an issue does not automatically guarantee approval.
Store Credit
Approved standard returns are issued as Shop Fyne store credit in the form of an electronic gift card.
Store credit:
Is not redeemable for cash;
Cannot be transferred to a credit card, debit card, bank account, installment plan, or another payment method;
Cannot be used to purchase another gift card; and
Will be issued only for merchandise approved under this policy.
Original shipping charges and return-shipping costs are nonrefundable unless the return resulted from a verified Shop Fyne error or applicable law requires otherwise.
Afterpay, Affirm, and Installment-Payment Orders
Orders placed using Afterpay, Affirm, or another buy-now-pay-later or installment-payment service are subject to the same return eligibility requirements as all other orders.
Approved standard returns will be issued as Shop Fyne store credit. Receiving store credit does not cancel, reduce, or suspend your installment-payment agreement. You remain responsible for making all scheduled payments directly to the installment-payment provider.
If Shop Fyne approves a refund to the original payment method because of a canceled order, damaged, defective, incorrect, or materially misrepresented item, or another qualifying reason, the refund will be submitted through the original installment-payment provider.
The installment-payment provider will determine how the refund is applied to your remaining balance, previous payments, or original payment method. Shop Fyne does not control the provider’s processing time, installment adjustments, interest, finance charges, or other fees.
Do not stop making scheduled payments while a return or refund is being reviewed or processed. Questions concerning your payment schedule, loan balance, interest, fees, or refund credit must be directed to the applicable installment-payment provider.
Refunds to the Original Payment Method
Refunds to the original payment method are not provided for standard returns. Approved standard returns receive Shop Fyne store credit.
Shop Fyne may approve a refund to the original payment method for:
An eligible canceled order;
Verified damaged or defective merchandise;
Missing or incorrect merchandise;
Materially misrepresented merchandise; or
A situation in which a refund is required by applicable law.
We will notify you after reviewing your request or inspecting the returned merchandise.
Approved payment refunds will be submitted to the original payment method. Please allow up to 10 business days for your bank, credit card company, or payment provider to process and post the refund.
If more than 15 business days have passed since Shop Fyne confirmed that a payment refund was issued, please contact support@fynebutts.com.
Return Shipping and Lost Packages
Shop Fyne is not responsible for return packages that are lost, stolen, damaged, or misdirected during transit.
Please retain your proof of postage and return tracking number until your return has been completely processed. Shipping merchandise back to Shop Fyne does not guarantee that the return will be accepted.
Return Drop-Offs
In-person return drop-offs are not accepted at our warehouse or corporate office. All approved returns must be shipped according to the return instructions provided by Shop Fyne.
Reserved Rights Regarding Returns
Where permitted by law, Shop Fyne reserves the right to limit, refuse, or reject a return due to:
An irregular or excessive return history that may indicate “wardrobing”;
A return history involving merchandise that is worn, washed, altered, stained, damaged, or missing components;
Merchandise that does not match the item originally purchased;
Abuse of promotional offers, chargebacks, or return procedures; or
Suspected fraudulent, deceptive, or criminal activity.
Shop Fyne may delay issuing store credit or a refund until the returned merchandise has been received and inspected when credible fraud or order-related concerns exist.
Where permitted by law, Shop Fyne also reserves the right to refuse future service to customers or entities involved in the conduct described above.
European Union 14-Day Cancellation Right
If merchandise is shipped to a consumer in the European Union, applicable law may provide the consumer with the right to cancel an eligible purchase within 14 days without providing a reason.
Returned merchandise must be unworn or unused, with its original tags and packaging, and accompanied by a receipt or proof of purchase.
This provision does not limit any mandatory consumer rights provided by applicable law. Statutory exceptions, including exceptions for certain sealed hygiene goods, personalized products, and other excluded merchandise, may apply.
Contact Us
For questions concerning a return, store credit, refund, handbag condition, or available authentication information, contact:
To submit a return request, visit: